In this episode of Eyetrepreneur, two guests from WEAVE discuss integrating EHR, recall, reminders, telephone and other smart business practices into your practice and what benefits that can give you. Enjoy!
In This Episode:
[4:34] What is WEAVE?
[9:06] What can you do to keep your books full?
[11:20] How to ask patients for other family members to come in.
[17:31] How does it work weaving all aspects of outreach into one?
[19:24] Why patients don’t check their voicemail and call back, and how to handle it.
[26:28] How to prevent the opt-outs.
[33:25] How doctors can get better google reviews.
[38:00] The virtual healthcare summit.
[46:44] How to contend with modern communication in an optometric practice.
About The Guests:
Jake is currently over partner marketing for Weave and has been heading up the Practice Growth Summit. He has been in healthcare tech for the last 5 years and before that, as a senior marketing consultant for The Pedowtiz Group, working with HBO, Amex, and GE’s marketing teams. He graduated with a Bachelor of Science, Emphasis Psychology with a minor in Marketing and has been in marketing his whole career. Living in Utah his whole life, he is an avid outdoorsman, sports guy and loves his family of four.
Monroe is Director of Business Development for Weave Communications who has a flair for customer success and a passion for improving customer satisfaction. His fervor for providing doctors with tools to strengthen their customer relationships started when he worked at Solutionreach (formerly known as Smile Reminder). As the fourth employee of the new start-up, he built their Training and Support team and turned it into a place where doctors and their offices could go for the resources they needed. He was also an integral part of helping the company grow its customer base from 150 to 5000 offices. From Training and Sales, he moved on to become part of the Business Development group where he began working with Key Opinion Leaders and industry influencers. After he left Soltionreach in 2012, he went on to do similar work of building sales best practices and strengthening relationships with key influencers, but in the pharmaceutical arena. In 2015 he joined Weave and was excited to return to serving in the medical communication space and to learn from and work with some of the best educators and consultants. With 15+ years at companies who help doctors, Monroe understands how integral communication is to building a successful practice. He believes that with the right skills and tools that it is possible to wow patients both in the office and on the phone. When a patient feels taken care of, they want to keep coming back and that contributes to the bottom line.